General

Sales

Program

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General

What types of businesses can the ProfitMAX software be used in?

Any business that depends on repeat visits and has the need to market to its customers including, but not limited to:

  • Doctor Offices
  • Attorneys
  • Dentists
  • Insurance
  • Real Estate
  • Banks and Credit Unions
  • Jewelers
  • Restaurants and Bars
  • Grocery/Convenient Stores
  • Retail and Departments Stores
  • Hair Salons
  • Tanning Salons
  • Auto Repair
  • Gas Stations
  • Construction Remodeling
  • Heating and Air Conditioning
  • Plumbing
  • Swimming Pool Maintenance
  • Book Stores
  • Electronic Repair and Service
  • Many, Many More


Does ProfitMAX allow for additional family members

Yes, ProfitMAX allows you to add as many family members as you need under the head of household. This will in turn reduce your marketing expenses because you will not be sending the same marketing piece to the same household.


Is ProfitMAX Web based?

No, ProfitMAX is a standalone program that can be run on a local PC and/or be networked for multiple users.

However, ProfitMAX does work in conjunction with RMGMail.com, a Web server based application that allows you to brand your business for web entry for names, and provide an Email sending service that will facilitate a wide range of services that is seamlessly integrated to the ProfitMAX software.



Sales

How much does the ProfitMAX program cost?

The question should be how much money will the ProfitMAX software make you?

It is our philosophy that the program does not cost you, it makes you money. We have many illustrations as to how much additional money you make using this software, the results are substantial. Remember ProfitMAX generates additional income for the business and will continue to do so for years to come.

The investment that you need to make will depend on what your needs are. We have many options in the way the program can be licensed, please contact a representative for pricing you can afford 888-776-3484



What makes ProfitMAX better than it's competitors?

  • Most CRM programs are geared around individual customers and is not structured to process mass marketing, ProfitMAX is streamlined to perform mass marketing to all customers and then filter out the one you don't want to include on the event.
  • One pass printing from start to end for production of marketing material. This will increase the productivity, and get the material out faster.
  • Have the ability to market on demand without having to get others involved i.e.printer, marketing consultants, etc.
  • Built in email component that works without having to go through a third party email program
  • Duplication checking so you don't waste money sending the same piece to the same person.
  • ProfitMAX automates marketing so that an hourly employee can perform the tasks.
  • There are not any transaction fees for the marketing you do within ProfitMAX
  • ProfitMAX allows you to define any size of document
  • Filter mailing by zip code and/or partial zip codes.


Program

What does the ProfitMAX software do?

Provides a method to facilitate marketing to your customers and track the return on investment.

ProfitMAX Saves You Time, and Makes You Money

The ProfitMAX software allows you to collect information about customer, businesses, and employees and facilitates direct and/or email marketing to them with the greatest of ease.

The steps used in achieving this are:

Gather and enter names of customers, businesses, and employees

Create marketing literature

Run marketing campaigns/events

Acquire the business through redemptions

Record Redemptions

Analyze Results of campaign and determine ROI

Create surveys to gather valuable information about your customers so that you can target your marketing to people that respond to certain campaigns based on the way they have answered a question.



Can ProfitMAX import data from other programs?

Yes, within the program there is an import manager that allows you to import data from a number of different formats. To take it one step further, ProfitMAX allows for validation of the information and duplicate checking prior to bringing in the information.



How are program updates handled?

ProfitMAX periodically releases updates to the software and updates will be made available free of charge when downloaded from the ProfitMAX Support Center Web-site when a current support agreement is in place with CCS.

If an updated CD needs to be shipped, a nominal fee will be charged to cover shipping and handling fees.



Is ProfitMAX networkable

Yes, ProfitMAX runs under a Client Server environment which allows anyone on your network to access the data when given proper permissions.



What types of discount coupons/certificates are allowed in ProfitMAX?

  • Free Item
  • Set dollar amount with minimum purchase
  • Buy one get one
  • Percentage of dollars spent with minimum and/or maximum value


What types of marketing campaigns does ProfitMAX allow you to run?

There is really no limitation as to how many different campaigns you can have inside ProfitMAX. It is only limited to your imagination.

  • First Time Customers
  • Birthdays
  • Anniversaries
  • Newsletter
  • Post Cards
  • Letters
  • Envelopes
  • Labels
You can perform campaigns through:
  • Direct Mail
  • Email
  • Export to third party (print house, phone broadcast, fax broadcast, Etc.)
You can target campaigns using a number of filters including:
  • Source
  • Location
  • Zip Codes
  • Birthday or Anniversary Date Range
  • User Defined lists
  • Days from last visit
  • Days from last activity
  • Days from first visit
  • Days from  created date
  • 25 different participation  flags which are opt in controlled
  • The way they answered question on a survey


Support Services

What are your hours of operations?

Our office is open 8:00am to 5:00pm MST Monday through Friday.



What methods of support does ProfitMAX offer?

We pride ourselves on our customer support services, it is second to none!

Support Technician

Telephone Support

We take care of our customers and we answer our phones with a live person and on average most incidents are resolved within 10 only minutes without having to stay on hold for an eternity.

Besides having outstanding telephone support, we also offer a number of other services which include:

Internet Web support which is available 24/7/365.

The ProfitMAX Web Support Center has a large knowledge base of questions, documentation, downloads available anytime. Our Forum allows customers to participate in a network of business owners in sharing their ideas, success stories, questions and have a shared private community to help with their marketing needs. You can also use our support center to store a copy of your data just in case of a catastrophic crash with your computer.

Email support

Just write us a message to ask a question, attach supporting information and we will respond as quickly as we can.

Fax support

Need to send hand written information, just fax it to us and we will help analyze what the issue is.

On-site support

Available upon request for additional fee.




How is training handled?

The ProfitMAX program does not require a lot of training, however, we have written easy to understand documentation which is broken down into 3 simple lessons

  • Lesson 1 - Program installation, Data Setup and Data Entry
  • Lesson 2 - Creating Marketing Material and Running Marketing Events
  • Lesson 3 - Redemption, Reporting, and Advanced Functions

The first phase of training is to train you how to build the initial database i.e. Infrastructure, Certificates, Coupons, Source List, Surveys, Etc.

First, we want to take advantage of any current technologies that allow us to migrate your customer list information in to the ProfitMAX program to expedite the creation of the database by importing existing data when it is clean, current, and available in a compatible format. This will save you a lot of time and money.

We find that it is better to train on the steps as you complete previous task(s). Some tasks take longer that other and we don't want to overwhelm individuals by giving them to much at one time, just to have to re-train them again when they get to that point of the installation.

Much of the training is taken care of over the telephone and if necessary an internet Web conferencing can be arranged. Shorter training sessions will focus on the issues at hand and then allow a period of time for collecting the data, entering the data, and validating the information for accuracy. This generally involves a small group of decision makers that are familiar with the practices, specifications, and management objectives.

The second phase is where you will implement the software in to the day-to-day operation. The ProfitMAX procedure manual has short, concise step-by-step instructions to complete tasks, where you can print the tasks that you want to have performed in your business. The initial training can be accomplished through a web conferencing or on-site training. This can involve a number of other people depending on the size of operation and/or other facilities.